Some of what happens here is a registered health service — acupuncture — and some of it is not: massage, and treatments booked for relaxation and wellbeing. The rules about publishing client experiences are different on each side of that line, and rather than exploit the gap we apply the stricter rule to the whole site.
Section 133 of the National Law prohibits registered health services in Australia from using testimonials about clinical care in advertising. Consent does not change it. Being true does not change it.
We could, in principle, publish glowing accounts of a relaxation massage and stay inside the law. We do not, because a visitor cannot tell which page they are reading, and a wall of quotes about one service reads as evidence for the other.
This is where the temptation sits. Before-and-after accounts, skin claims, "it took years off me" — the language runs straight from cosmetic marketing into implied health benefit without anyone deciding to cross a line.
So we hold to one rule: nothing published here claims a treatment produced a result for a named or unnamed individual. Not on the clinical side, not on the beauty side.
Service, atmosphere and conduct. Whether the room was clean and warm. Whether the booking worked. Whether the practitioner checked about pressure. Whether the price you were quoted was the price you paid. Whether you felt comfortable.
For somebody deciding whether to undress in a room with a stranger, that last one is worth more than any outcome claim.
Tell us at reception or by email, or put it on a public review platform. We do not offer anything in exchange for a review, and we do not ask for critical ones to be removed.
What exactly am I booking, and is it a treatment or an hour of being looked after. What will it not do. Who will I be seeing and what are they registered for. Honest answers to those are the real review.
